Returns & Exchanges

At Porcelain Superstore, we want you to be completely satisfied with your tiles, which is why we offer a straightforward 30-day return policy for any unused and resaleable items. Please note that we can only accept returns of full, unopened boxes to ensure your products remain in perfect condition.

1

Notify Our Team

Contact our customer support team within 30 days of delivery to initiate your return request and receive your unique return authorization number.

2

Secure Your Tiles

Ensure all tiles are in their original, unopened packaging and securely stacked on a pallet to prevent breakage during transit.

3

Arrange Collection

We will coordinate a convenient collection date with our specialist courier service, or you can choose to drop off the items at our central warehouse.

4

Receive Your Refund

Once our warehouse team has inspected the returned goods to confirm they are in resaleable condition, we will process your full refund within 7 working days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing